TSA Programs and Services for Travelers with Disabilities
With spring breaks and summer vacations quickly approaching, this important information about TSA programs and services may be beneficial to travelers with disabilities and medical conditions.
TSA Cares and the Passenger Support Specialist Program
TSA Cares is a helpline for travelers with disabilities or medical conditions who want to prepare for the screening process prior to flying. Travelers or their companions may call TSA Cares toll free at 1-855-787-2227 (Federal Relay 711) or e-mail TSA-ContactCenter@tsa.dhs.gov. The hours of operation for the TSA Cares helpline are 8 a.m. to 11:00 p.m. ET from Monday to Friday and 9 a.m. to 8 p.m. ET on weekends and holidays. We strongly recommend travelers call TSA Cares 72 hours before travel.
TSA Pre?® is a screening program that enhances security by enabling TSA to focus on passengers the agency knows less about and those who are considered high-risk, while providing expedited screening for travelers who volunteer information about themselves prior to flying. Travelers with disabilities and medical conditions who are interested in TSA Pre?® may visit and apply at an enrollment center to provide biographic information that includes name, date of birth and address. For information about TSA Pre?®: https://www.tsa.gov/precheck.
Travelers with Disabilities and Medical Conditions on TSA.gov
Travelers can find information about screening of their disabilities or medical conditions on TSA.gov by clicking on the international icon of the landing page. TSA posts information that is developed specifically for travelers with disabilities and medical conditions. Travelers can select a specific disability or medical condition at TSA.gov and learn how to prepare for security screening. https://www.tsa.gov/travel/special-procedures.
TSA Disability Notification Card
You may provide the TSA officer the TSA notification card or other medical documentation to describe your disability or medical condition. The TSA Notification Card can also be found at https://www.tsa.gov/sites/default/files/disability_notification_card_508.pdf
TSA technology screening or Pat down procedures
To learn more about pat down screening and screening by technology, please visit: https://www.tsa.gov/travel/security-screening.